Frequently Asked Questions
Got a question? Check out our frequently asked questions below. If you still have questions, please do not hesitate to contact us.
Once your transaction has been completed, an email confirmation will be sent to the email address you checked out with. Your ticket details will come in a separate email after your confirmation has been sent. If you have not received your emails within 24 hours of purchase, please contact us at firstname.lastname@example.org
Mob Events has a strict no refund policy.
If the event you bought tickets for has been canceled, you must contact the Organizer of the event to reimburse you for the ticket(s). If the Organizer does not reply, you may contact us and we will get in contact with the Organizer. However, we do not guarantee any refunds if the Organizer does not reply or grant you one.
Unfortunately, we have a no refund policy and we are unable to process refunds for any reason.
However, you may give your tickets to someone else. Contact is if you need to change the name of the tickets.
To view and download your tickets, click on the link in your ticket email that will be sent to you after your purchase is complete.
Your ticket information will be sent once your order is complete.
Please be sure to check your spam for the email.
If you don’t see your ticket information within 24 hours of purchase, please contact The Mob at email@example.com with your full name, the event title, the date and the number of tickets you’ve purchased.
You will then be taken to the PayPal checkout page where you can pay with your PayPal account or with your credit card. When you finish your transaction on PayPal, you will be taking back to The Mob’s Press to a page where your order confirmation number will be found.
Check your email to see when your transaction has been completed through our system.
Once you click the ‘Proceed to PayPal’ Button you will be directed to a PayPal Checkout page where you have two options to pay with.
- If you have a PayPal account, please enter the email address and password associated to it.
- If you do no have a Paypal account or wish to pay with a credit card, please click the second option and fill in the details.
- Once your payment is complete, you will be directed back to The Mob’s Press site with your order confirmation page.
Once you have finished entering all of your billing information, scroll to the bottom of the screen and click the red button ‘Proceed to PayPal’.
You can still pay online with your credit card without having a PayPal account or you can use the Stripe credit card system on the checkout page.
Click the ‘Proceed to PayPal’ button and you will be taken to the PayPal checkout page. You will see the option to pay with a credit card under the ‘Log into PayPal account’.
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Need more answers?
Contact us by filling out the form below.